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Returns & Shipping Policy

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Returns & Shipping Policy

RETURNS

Haul and Handle does not have a Return/Exchange policy. However, if you receive a damaged, tampered, or incorrect item, you may be eligible for an exchange, but no refunds will be offered.

Please note:

  • Any defects must be documented with an unboxing video.
  • Make sure to record a video while opening the package.
  • We will not accept claims for defects or damages without the video.
  • Please send the video to our customer care number within 24 hours of receiving the package.

Exchange Process:

  • Our team will inspect the returned item before sending out a replacement.
  • The item(s) must have all tags intact.

If you have any questions, feel free to contact us at:

Cancellation:

We do not have a Cancellation/Refund policy.

SHIPPING

Haul and Handle offers:

Free Delivery:

  • Available on prepaid orders over ₹999 across India.
  • For orders below ₹999, a flat ₹100 charge will apply for prepaid payments.

Cash on Delivery (COD):

  • COD is available across India.
  • A flat ₹150 charge is applicable on COD orders.
  • Orders are typically shipped within 2-5 working days of order placement.
  • Our warehouse ships orders from Monday to Saturday, and delivery generally takes 3-5 working days depending on your location.

COD Orders:

  • For COD orders above ₹5000, you must pay a minimum advance amount to proceed.
  • Our representative will contact you to confirm the order and request an advance payment (minimum ₹500) online.
  • The remaining balance is to be paid in cash upon delivery. The order will only be dispatched once the advance payment is received.
  • Please make the payment only using the details provided by us, such as barcode/bank information.
  • If you have any questions, please contact us at: +91-8368640494
  • Note: Free shipping is only available to pincodes serviced by our logistics partners. If your pincode is unserviceable, an additional shipping charge will apply, and our team will inform you of this before dispatching your order.
  • For all domestic orders (within India), taxes and duties are already included in the product price.

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